A1 Lock & KeyLocation: Miami, Florida
When you get their service through aaa, it is horrible. They left the customer on the roadside for4.5 hrs. They played game in order to put the orders in line. If people have some common sense would think that the reason we need lock smith because we lost the car key.
If we lost the car key, everything is locked inside the car. How in the hell they think they can call back to get whatever extra information they need. Then they claimed since they could not reach us and canceled the rescue order by themselves and leave the aaa customer stranded in the street.
When i called aaa again, aaa made me to start over n placed the order again which means i wasted 1 hour waiting for nothing and had to wait for another hour. I placed the order at 6pm and got blew off without being notified.
I was forced to place 2nd order at 7pm and was promised to get the latest service by 8:15pm. This damn company contacted me after 15 mins and said they would be there about 45 mins.
After 45 mins it became another 30 mins. They finally showed up at 10:30 pm. That was 4.5 hours. Do you call this professional quality service ????? Or this is because they only make $10 off the customer because we use aaa????? So for paying $10 difference, we were deserved to get horrible service???? If there is zero star for the rating, i will rate zero 🌟
(1 / 5)